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Senior Service Specialist - Building Automation Service - Blue Bell, PA
Company Siemens Infrastructure and Cities
Division IC - BT - Building Automation
Functional Area FS - Field Service
Location PA - Blue Bell
Req ID 116281 Job Type Regular
Job Time Full-Time
Experience Level Mid Level
Required Education Associates Degree or equivalent experience
Required Travel 40%
The Siemens Infrastructure & Cities (IC) Sector is focused on providing answers that last for America’s aging urban infrastructure by offering solutions to make cities of all sizes more sustainable and competitive. With more than 18,000 employees spanning across the U.S., Canada, and Meso-America, the IC Sector is comprised of five divisions: Building Technologies, Low and Medium Voltage, Mobility and Logistics, Rail Systems and Smart Grid. The IC portfolio includes complete traffic and transportation systems, intelligent logistics, efficient energy supply and environmentally compatible building technologies. Siemens also provides ways to modernize the way power is transmitted and distributed to enhance the smart consumption of energy. For more information on the Infrastructure & Cities sector, visit http://www.usa.siemens.com/infrastructure-cities/.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran or military status.
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable Associate's degree in Electronics or other related field. Bachelor's degree preferred. 5+ years engineer/service experience or 2 yrs Service Specialist II experience. Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working engineering and programming background preferred. Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.