Assistant Front Office Manager- Philadelphia
Job ID # 13074
Position Title Assistant Front Office Manager- Philadelphia
Location PA - Philadelphia
Functional Area Customer Service
Business Unit Carlson Hotels Managed
Employment Type Full Time Regular
Education Required D - Some College
Experience Required 3 - 5 years
Relocation Provided No
Position Description
Purpose: To assist in managment of the Front Office and related departments by developing and
implementing strategies and services which meet the needs of owners,
employees and guests
Position Requirements
Areas of
Responsibility: Participates in assisting with the development of business strategies which are aligned
with the overall objectives of the hotel
•Assists in the Developing and implementing strategies for front office, bellstand,
parking, concierges, etc. that support achievement of the hotel’s
goals
•Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the front office and related areas
•Creates the first impression by supervising the door, bell, parking,
concierge and front office areas
•Assists in Developing and implementing processes and procedures for assigned
departments which support achievement of service and financial
goals
•Assists FOM annual budget; monitors achievement of budget and takes
corrective steps as appropriate
•Assists in Preparing and analyzing reports in order to develop an informative
database for decision making and to communicate upcoming
business throughout the hotel
•Analyzes business forecasts and schedules accordingly
•Ensures front desk handles billing and cash in accordance with
hotel’s standards
•Plans and coordinates hotel housing activities by working closely
with Sales, Catering, Housekeeping and other departments
Creates 100% guest satisfaction by providing employees with the
training and resources they need to maximize employee engagement
and deliver Yes I Can! service and teamwork
