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IT Help Desk Analyst
Facility: Five Parkway Center
Department: IT Admin
Schedule: Full Time
Shift: Varied Shifts
Hours: Varied Days
Job Details: Valid PA Driver's License
1 yr I.T./customer service related experience
Ability to work independently
The IT Help Desk Analyst Delivers 1st level Help Desk service to personal computer users, data center, phone and voice mail clients by providing a single point of contact to report problems or direct inquiries. Manage day-to-day service delivery problems and requests via email, and phone. Provides a single point of contact to all employee’s for all their network, phone, and computer needs.
Experience: -Associate Degree or Technical Degree in computer sciences preferred. -Microsoft certifications preferred. -1 year Information Technology and customer service related work.
Requirements: -Valid PA driver's license and reliable self-transportation for on-call hours and trips to remote sites. -Able to work varying shifts 24 hours a day 7 days a week.
Skills: Experience with all Microsoft Windows operating systems, XP and Vista, MS Outlook and the MS Office Professional product suite. Strong knowledge of personal computer equipment (HP and Dell) preferred. Should be familiar with Microsoft Active Directory and PC imaging techniques. Some form of ticketing system experience is also preferred. Candidate should possess a high level of sound judgment and decision making ability. Strong problem solving and troubleshooting skills with initiative to see items resolved through to completion. Strong written and verbal communication skills. Superior telephone etiquette and interpersonal skills. Must have a professional manner when dealing with vendors, clients, fellow workers, and upper management. This position requires candidate to lift 30 pounds, and to work/crawl in tight spaces.
ITxM is an equal opportunity and affirmative action employer that does not discriminate in employment and ensures equal employment opportunity for all persons regardless of their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. ITxM’s policy applies to all terms and conditions of employment.
We offer a competitive salary and an excellent benefit package that includes Medical/Dental/Vision Insurance, Short/Long Term Disability, Employee/Dependent Life Insurance, Flex Spending Options, 403(b) Retirement Savings (with company match), Tuition Reimbursement, Vacation/Sick/ Personal Days, 6 Paid Holidays, Free Parking, and Mileage Reimbursement.