Float Head Teller/Teller Manager - West Shore/Mechanicsburg*

Job ID
52791

Location
Pennsylvania;New Jersey

Full/Part Time

Full-Time

Regular/Temporary

Regular

Schedule Details/Location

This full time float head teller position will be based at our Mechanicsburg branch office on Simpson Ferry Rd. but will travel to all branches as necessary in the West Shore and Maryland district. TRAVEL IS REQUIRED.

Job Duties

POSITION SUMMARY
Supervises all Tellers in the Branch office.

Directs the transaction activities of tellers ensuring the seamless, efficient delivery of teller banking services.

Handles the staffing, counseling, and performance management of all tellers.

Assures balancing guidelines, compliance and security are not compromised.

Reports to the branch manager.

PRIMARY DUTIES & RESPONSIBILITIES

Conducts audits on a regular monthly basis and more frequently if needed.

Monitors cash-on-hand, drawer limits, check cashing guidelines and security procedures.

Counsels tellers, prepares disciplinary notices, writes and delivers performance appraisals.

Ensures that all Branch work is accurate before it leaves the Branch.

Ensures that all tellers are fully trained and acclimated to their jobs.

Handling over/short statuses as well as ensuring compliance to policies and procedures in areas such as check cashing account withdrawals, etc.

Helps reconcile Branch settlement differences.

Manages sales referral goals on an individual basis as well as for the team.

Manages the Branch in the absence of the branch manager as directed.

Supervising the teller line and all platform operations.

Works with tellers to be sure that policies and procedures are understood and followed.

Qualifications

QUALIFICATIONS
HS Graduate or Equivalent.

Internal: At least twelve months as a CSR or twelve months as a PBR with prior teller experience.

External: At least twelve months as a teller supervisor preferably in a POD environment.

Builds a professional environment on the CSR line and instills a customer service mind-set in tellers.

Demonstrates a general working knowledge of the Banks products and services.

Exhibits a strong knowledge of all teller policies and procedures.

Serves as the role model for delivering personal world class service and demands the same from the CSR staff.

Continually works to raise the level of service provided and best practices.

Understands check cashing procedures and CSR standards and assures that the CSR staff is performing accordingly.

Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service.

Contact Information

Reference job code 52791.

Notes

Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

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